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Appointments

All patients are seen by appointment. Appointments can be made in person at reception, by telephone or online via the above link.

Patients wishing to book appointments online need to obtain an internet booking registration form from the reception desk. Patients using this service are able to book, alter or cancel their appointments 24 hours a day, seven days a week.

To make an urgent or routine appointment by phone please use the designated appointments line 01509 263018. Appointment times vary, but in general morning appointments are available from 08:30 until 12:00 and afternoon appointments from 14:00 until 18:00 Monday to Friday.

CLICK HERE TO SEE THE USUAL AVAILABILITY OF INDIVIDUAL GP'S

We offer routine appointments with a doctor within 48 hours. To see a specific doctor you may need to wait longer. We also offer pre-bookable doctor appointments up to one week in advance. Urgent appointments are available each day. All minor illnesses will be seen by our nurse practitioner in the first instance who can prescribe for conditions such as tonsillitis, chest infections and urinary infections.

Surgeries and clinics will normally commence on time. While the doctors and nurses make every effort to keep to the booked appointment times, surgeries may run late depending on individual patients' needs. We will endeavour to inform you if, for any reason, your appointment is delayed.

When you arrive at the surgery for your appointment you can check in without the need to queue by using the Self-Check-in touch screen.

Any questions regarding how to make an appointment can be directed to one of the reception staff.

Telephone Consultations

We offer telephone consultations which can be pre-booked through our receptionists. This is useful for patients who feel their problem does not need a ‘face to face' consultation.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. See our staff page for full details of what the nurses can offer.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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