West Leicestershire Clinical Commissioning Group has announced that from 30th June 2019, repeat prescriptions can only be ordered from your GP practice and not via high street or internet pharmacies.

Exemptions may be made however, for qualifying patients who will experience difficulty in ordering their repeat prescriptions directly with the practice. An exemption request form can be requested from your practice or from your pharmacy. Please think ahead if you are taking regular medication. Remember to request a repeat prescription in good time as it will take a minimum of three working days to fulfil a repeat prescription request from the surgery and up to 7 days for a pharmacy to dispense your medication.

                                                                                                                                                           Repeat Prescriptions 

Repeat prescriptions require three workings days, provided the computer printout is delivered to the surgery. You may drop the request in personally, post it through the front door letterbox, online or mail the prescription request to the surgery with a stamped, self-addressed envelope. Please bear in mind this is just the time it takes the surgery to deal with the request your pharmacy can then take up to 7 working days to dispense. PLEASE PUT YOUR REQUEST IN WITH PLENTLY OF TIME YOU CAN REQUEST UP TO TWO WEEKS BEFORE YOU RUN OUT OF MEDICATION

Please remember that prescriptions mailed to the surgery may take longer than three working days to complete depending on the postal service.

                                                           Online Registration

Patients wishing to request repeat prescriptions by online need to obtain an internet booking registration form from the reception desk. Patients using this service are able to request repeat prescriptions 24 hours a day, seven days a week. Appointments can also be booked, amended or cancelled using this service.

Telephone requests for repeat prescriptions will not be accepted, except in genuine emergencies. This is to prevent mistakes such as prescription of the wrong drug or dose. CURRENTLY ACCEPTING REQUESTS OVER THE PHONE DUE TO COVID-19 AND TO MINIMISE PATIENTS TTENDING THE SURGERY

                                                               Medication Reviews

There may be a delay in issuing prescriptions if patients have not attended for review, or if the drugs requested are not authorised on the computer for repeat prescribing. In these cases prescriptions will be issued at the discretion of the doctor concerned.

Please allow three full working days for prescriptions to be processed from the surgery and up to seven days for the pharmacy to dispense also remember to take weekends and bank holidays into account.

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