Feedback

We have been working hard behind the scenes at Bridge Street Medical, using all of the feedback provided from our patients. 

“We have experienced long waiting times for staff to answer the phone”

We have installed a new phone system that now offers a call back option, we have received great feedback and feel the change has been positive.

” We would like continuous care with the same doctor” 

We have introduced more follow up slots for our patients to continue their care with preferred doctor.

“You had to wait a long time to obtain an appointment”

We have increased the number and range of clinicians that now provide services to our patients, and you can now access appointments with:

Pharmacists – in house and via Pharmacy First

Pharmacy technicians

Physicians Associates

Advanced Clinical Practitioner

Social Prescribing Team

Mental Health Practitioners

First Contact Physiotherapists

We have enabled patients who are registered on the NHS App, or through our clinical software partner, to book a range of appointments directly, we have offered pre-bookable appointments with our partner and salaried doctors these are scheduled 4 weeks in advance, and can be booked via the NHS App. We can also send out booking links directly to your mobile phone. We have introduce our contact us tile on this website, you can complete an online form for non medical emergencies.

 

Friends and Family Test – Telephone Appointments

Friends and Family Test – Telephone – Results

Friends and Family Feedback – Nursing Team 

Friends and Family feedback  – Results

Diabetic Patient Review Feedback Form

Diabetes Feedback Form – Results

Friends and Family Feedback – Doctors

Friends and Family Feedback – Results

Friends and Family Test – Phlebotomist

Friends and Family Test – Phlebotomist.  – Results

 

If you would like to complete any of our friends and family questionnaires please scan the QR codes below. 

 

If you would like to leave us a google review we also have a QR code that can help you with this. This is also located around the practice. We appreciate you taking the time to provide us with important feedback, so we can continue to improve our services and patient care.