Feedback
We have been working hard behind the scenes at Bridge Street Medical, using all of the feedback provided from our patients.
“We had to wait for long times for staff to answer the phone”
We have installed a new phone system and are working hard to improve our system, we have received great feedback and feel the change has been positive, we can also see the number of incoming calls and better manage how we answer and respond to the volume of calls that we are currently receiving. The call back system has also received positive feedback and allowed patients to remain in the call que but not wait on the line.
“You had to wait a long time to obtain an appointment”
We have increased the number and range of clinicians that now provide services to our patients, and you can now access appointments with:
Pharmacists – in house and via Pharmacy First
Pharmacy technicians
Physicians Associates
Paramedics
Social Prescriber Link Workers
Mental Health Practitioners
First Contact Physiotherapists
We have enabled patients who are registered on the NHS App, or through our clinical software partner, to book a range of appointments directly, we have offered pre-bookable appointments with our partner doctors, these are scheduled 4 weeks in advance and can be booked via the NHS App. We can also send out booking links directly to your mobile phone.
“You said when you saw a clinician you were happy with the care and attention you received from them”
We have included the results from our most recent friends and family test please follow the links below to see some of the feedback from our patients. We are very happy to receive feedback and use this feedback to create a better service for our patients.
Friends and Family Test – Telephone
Friends and Family Feedback
Diabetes Feedback Form
Friends and Family Feedback
Friends and Family Test – Phlebotomist
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Further more, you can access some of our friends and family feedback forms via the QR codes below if you would like to leave any feedback on your recent visit to the practice.
Thank you for you continued support
If you would like to leave us a google review we also have a QR code that can help you with this. This is also located around the practice. We appreciate you taking the time to provide us with important feedback, so we can continue to improve our services and patient care.
